Privacy policy

Effective Date: June 1, 2026
Last Updated: June 1, 2026

Field Master Tech (“Field Master Tech,” “FMT,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when using our website, software, and services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

Field Master Tech provides work order management, vendor management, client management, property preservation, field-service coordination, reporting, and related software solutions.

1. Information We Collect

We may collect information necessary to provide and operate our services, including:

Account and Business Information

• Name

• Company or business name

• Email address

• Phone number

• Business address

• Username and account information

• Subscription and billing information

Work Order and Property Information

Because Field Master Tech is designed for property preservation and field-service businesses, customers may enter or upload:

• Work orders

• Property addresses

• Client information

• Vendor and contractor information

• Employee or field-worker information

• Property inspection information

• Job details and service history

• Estimates and invoices

• Notes, comments, and reports

• Work completion information

Photos and Documents

Users may upload and store:

• Property photographs

• Before-and-after photographs

• Inspection photographs

• Work-completion photographs

• Reports

• Forms

• Estimates

• Other documents and attachments

Technical Information

When you use our website or platform, we may automatically collect limited technical information such as:

• IP address

• Browser type

• Device information

• Operating system

• Login and session information

• Date and time of access

• Website or platform usage information

2. Location Information

Field Master Tech does not automatically collect GPS or real-time location information from users.

Location-related information may be processed only when it is voluntarily provided by a customer or user, uploaded as part of a work order or property record, or when a specific feature requires such information.

3. Payment Information

Field Master Tech accepts payments through supported payment methods, including major international payment cards such as Visa and Mastercard.

Payments are processed through SSLCommerz and may be subject to SSLCommerz\'s own terms, privacy policy, and security practices.

We may receive information such as:

• Transaction amount

• Payment status

• Transaction reference

• Billing information

• Payment method

• Subscription status

Field Master Tech does not request or intentionally store complete credit or debit card numbers through our own platform.

Please do not send your full card number, CVV, password, or other sensitive payment credentials to us through email, chat, or support communications.

4. How We Use Information

We use collected information to:

• Create and manage accounts

• Provide and operate Field Master Tech

• Process subscriptions and payments

• Manage work orders and property information

• Provide vendor and client management functionality

• Store photographs and documents

• Provide customer support

• Communicate with customers about their accounts

• Improve our software and services

• Maintain system security and reliability

• Detect and prevent fraud, misuse, or unauthorized access

• Comply with applicable legal obligations

We do not sell customer operational data as part of our business.

5. Customer Data

Field Master Tech is a business software platform. Our customers may enter information about their own clients, vendors, contractors, employees, properties, and business operations.

Customers are responsible for ensuring that they have the appropriate rights, permissions, and authorizations to collect and provide such information to Field Master Tech.

Field Master Tech processes customer-provided information primarily to provide the services requested by the customer and to operate, maintain, secure, and improve the platform.

6. How We Share Information

We may share information only when reasonably necessary to operate our business and provide our services.

This may include sharing information with:

Service Providers

Trusted providers that support our operations, such as:

• Payment processing

• Cloud hosting and storage

• Email services

• Security services

• Analytics

• Technical infrastructure

• Customer support

• Software integrations

These providers are authorized to use information only as necessary to provide their services.

Authorized Users

Information within a customer\'s Field Master Tech account may be accessible to users authorized by that customer according to the account\'s permissions and settings.

Legal Requirements

We may disclose information when required or permitted by law, including when necessary to:

• Comply with legal requests

• Respond to court orders or government requests

• Protect our rights or property

• Investigate fraud or security incidents

• Prevent illegal activity or harm

• Enforce our agreements

Business Transfers

If Field Master Tech is involved in a merger, acquisition, restructuring, financing, or sale of assets, information may be transferred as part of that transaction where legally permitted.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

Our security practices may include:

• Access controls

• Authentication

• Permission-based access

• Secure communications

• System monitoring

• Security logging

• Backup and recovery procedures

• Restricted access to information

While we take reasonable measures to protect information, no internet-based system can be guaranteed to be completely secure.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide our services

• Maintain customer accounts

• Process transactions

• Meet contractual obligations

• Resolve disputes

• Prevent fraud and abuse

• Comply with legal requirements

• Maintain necessary business records

When information is no longer required, we may delete or securely dispose of it, subject to applicable legal, contractual, and backup requirements.

9. Cookies and Similar Technologies

Our website and platform may use cookies and similar technologies to:

• Maintain sessions

• Remember preferences

• Improve website performance

• Analyze website usage

• Improve our services

• Support security

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

10. Third-Party Services

Field Master Tech may use or integrate with third-party services, platforms, APIs, payment providers, hosting providers, and other technologies.

When you use a third-party service or integration, information may be shared as necessary to provide that functionality.

Third-party services operate under their own privacy policies and terms. We encourage users to review those policies before using third-party services.

11. Marketing Communications

We may send customers communications related to:

• Account activity

• Billing

• Service updates

• Product updates

• Security

• Customer support

• New features

• Promotional or marketing information

You may unsubscribe from non-essential marketing communications at any time using the unsubscribe option included in the communication.

Essential account, billing, security, and service communications may still be sent when necessary.

12. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Request information about how your information is used

• Object to or restrict certain processing

• Withdraw consent where applicable

We may require verification before processing certain privacy requests.

If you use Field Master Tech through a business or organization, you may need to contact that organization regarding information it controls within the platform.

13. Children\'s Privacy

Field Master Tech is a business-to-business service and is not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 for the purpose of providing our services.

14. International Data Processing

Field Master Tech primarily serves businesses operating in the United States. However, our technology providers, employees, contractors, or infrastructure may operate in other countries.

As a result, information may be processed or stored outside the country where it was originally collected.

Where required by applicable law, we take reasonable steps to maintain appropriate safeguards for such information.

15. Account Security

Users are responsible for maintaining the confidentiality of their account credentials and controlling access to their accounts.

We recommend that users:

• Use strong passwords

• Do not share login credentials

• Limit account access to authorized users

• Log out from shared devices

• Notify us promptly of suspected unauthorized access

16. 15-Day Money-Back Guarantee

Field Master Tech offers a 15-day money-back guarantee for eligible initial subscription purchases.

If you are not satisfied with the service, you may request a refund within 15 calendar days of the initial eligible subscription payment.

The following conditions apply:

• The request must be submitted within the 15-day period.

• The guarantee applies to the eligible initial subscription payment.

• Renewal payments are not automatically covered by the 15-day guarantee.

• Setup, customization, professional services, or third-party charges may not be refundable.

• Refunds are generally issued to the original payment method.

• Processing times depend on the payment provider and financial institution.

• Field Master Tech may reject refund requests involving suspected fraud, abuse, or repeated misuse of the guarantee.

The specific refund terms presented at the time of purchase or contained in an applicable service agreement will apply.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable laws.

When changes are made, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.